Admin guides

Start here: find your way around the portal

The side menu, search, and the buttons you'll see on every page.

exploreGetting startedSee how →

Review visit records

See every visitor request, its status and its code.

keyAccessSee how →

Check access logs

See who came in and out, and when.

keyAccessSee how →

Add an area

Create an area, like the clubhouse, and choose who can enter.

keyAccessSee how →

Change visit settings

Approval rules, what visitors must fill in, and visit categories.

keyAccessSee how →

Review bookings

See every booking, its status and its payment.

event_availableBookingsSee how →

Book a space for a resident

Make a booking on someone's behalf, from the portal.

event_availableBookingsSee how →

Start here: how booking setup works

What each Booking Setup tab is for, and the order to fill them in.

event_availableBookingsSee how →

Booking locations

Where spaces are, their time zone and who's emailed.

event_availableBookingsSee how →

Add terms and conditions

Write the rules people accept when they book.

event_availableBookingsSee how →

Set operating hours

Choose the days and times a space can be booked.

event_availableBookingsSee how →

Add a rate adjustment

Charge more or less on certain days and times.

event_availableBookingsSee how →

Add a pricing scheme

Make a space free or paid, and choose how people pay.

event_availableBookingsSee how →

Add a booking policy

Slot length, cancellation, approval and limits.

event_availableBookingsSee how →

Add space categories and amenities

Group your spaces and list what comes with them.

event_availableBookingsSee how →

Add a space

Create a bookable space and connect its rules.

event_availableBookingsSee how →

Send a broadcast

Send a quick message to residents' phones.

groupsCommunitySee how →

Add a deal

Share a discount from a local business.

groupsCommunitySee how →

Create an event

Add the details, set the date and publish it.

groupsCommunitySee how →

Add a highlight

Put an update on the banners at the top of the app.

groupsCommunitySee how →

Publish a news article

Write a longer update with pictures and files.

groupsCommunitySee how →

Create a survey

Ask residents questions and see the results.

groupsCommunitySee how →

Set up a shop

Create a shop, give an operator access, then fill its info and menu.

groupsCommunitySee how →

Handle shop orders

Confirm, prepare and complete residents' orders.

groupsCommunitySee how →

Register a package

Log a delivery that arrived for a resident.

local_shippingDeliverySee how →

Hand over a package

Give a waiting package to its resident.

local_shippingDeliverySee how →

Check delivery records

See every package, past and present.

local_shippingDeliverySee how →

Add a user

Give a resident or staff member access, and choose their level.

contactsDirectorySee how →

Create a group

Group users so you can reach them together.

contactsDirectorySee how →

Add users to a group

Put people into a group.

contactsDirectorySee how →

Add an FAQ

Answer common questions in the app.

list_altListsSee how →

Add a phone directory contact

Share a useful number, like security or maintenance.

list_altListsSee how →

Add a community policy

Publish house rules, like renovation hours.

list_altListsSee how →

Set up invoicing

Add the company that issues invoices, and default notes.

paymentsPaymentsSee how →

Add a billable item

Save a charge you bill often, with its price.

paymentsPaymentsSee how →

Create an invoice

Bill a resident or company, and track what's paid.

paymentsPaymentsSee how →

Start here: projects, buildings and units

How Alay Living's properties fit together.

apartmentPropertiesSee how →

Add a building

Add a building inside a project.

apartmentPropertiesSee how →

Add a unit

Add a home or shop inside a building.

apartmentPropertiesSee how →

Add a unit category

Label units, like Villa or Apartment.

apartmentPropertiesSee how →

Create a lease

Link a resident to their unit, then activate it.

apartmentPropertiesSee how →

Check in visitors at the gate

Scan a visitor's code and let them in.

shieldSecuritySee how →

Check residents in and out of areas

Let residents into areas like the clubhouse.

shieldSecuritySee how →

Check in a booking

Confirm a resident's booking when they arrive.

shieldSecuritySee how →

Handle maintenance and cleaning requests

See new requests, reply and close them.

buildServicesSee how →

Log a request for a resident

Raise a request on someone's behalf.

buildServicesSee how →

Manage request categories and forms

Choose which request types residents can pick.

buildServicesSee how →

Roles: what they are and how to create one

The three role types, and how to make a role and choose its features.

admin_panel_settingsAdministrationSee how →

Assign a role

Give a team member access to the portal.

admin_panel_settingsAdministrationSee how →

Set who can see a feature

Choose which residents see each part of the app.

admin_panel_settingsAdministrationSee how →

Customize resident profiles

Add your own fields, like Iqama number.

admin_panel_settingsAdministrationSee how →

Update organization settings

Change the logo used in the portal and app.

admin_panel_settingsAdministrationSee how →