Find the requests
- 01Open it
In the side menu, open Services and click Maintenance Request or Cleaning.
- 02At a glance
The cards show requests that are open, how long they've waited, and unread comments.
- 03Status
Click Open, Acknowledged, Completed, Reopened or Cancelled to filter.
- 04Open one
Click the arrow at the end of a row. The eye previews it, and the download icon saves a PDF.
Work on a request
- 05Read it
The Form tab shows what the resident filled in, like their preferred visit time.
- 06Reply
External Comments are seen by the resident. Internal Comments stay within your team.
- 07Assign
Add the people doing the job on Assignees.
- 08Status
Click the status next to the title to move it on: from Acknowledged you can choose Complete or Cancel.
- 09History
Activity shows everything that happened, and when.
Good to know
- Acknowledge new requests quickly. The resident sees each status change in the app.
Request handled
Once it's Completed, the resident can rate the service.
Next: Log a request for a resident