Alay Living
Admin guides
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Handle shop orders

When a resident orders from a shop in the app, the order lands on the shop's Orders board. Like the rest of the shop, it's only there for people with an Operator role that has the shop ticked.

The shop's Orders board

Work through the board

  1. 01
    Open it

    In the side menu, open [Shop] and the shop's name, then click Orders.

  2. 02
    New Orders

    Each card shows the order number, pickup or delivery, the resident, how they're paying and what they ordered.

  3. 03
    Confirm

    Click Confirm to accept it. It moves to Preparing. Click Cancel if you can't fill it.

  4. 04
    Print

    The printer button prints the order for the person packing it.

  5. 05
    Ready

    Keep moving the order along as it's prepared, until it's done. Pickup orders wait under Awaiting Pickup until the resident collects them.

  6. 06
    History

    The History tab lists finished and cancelled orders. Use Search to find one.

Good to know

  • Keep the Orders page open during opening hours, so new orders don't wait.
  • Something sold out? Set the item to Out of Stock on the menu, so nobody can order it.

That's the order flow

New, preparing, then ready for the resident.