Alay Living
Admin guides
Delivery

Register a package

When a courier drops off a parcel for a resident, register it in the portal. It's then tracked until the resident collects it.

Don't see the Delivery Operator page? Registering and handing over packages needs an Operator-type role with Delivery ticked, like Alay's Delivery Operator role. An admin role on its own only shows Delivery Records.

The Delivery Operator page

Open Delivery Operator

  1. 01
    Open it

    In the side menu, open Delivery and click Delivery Operator.

  2. 02
    Register

    Click the blue Register Package button.

  3. 03
    Other lists

    Below are shortcuts to Pending, Handed Over and Canceled packages.

The Register Package form

Fill in the package

  1. 04
    From

    Who delivered it, like DHL or Aramex.

  2. 05
    Details

    Optional. A short description, like Small parcel.

  3. 06
    Amount

    If the resident must pay on collection, enter it under Amount To Be Collected.

  4. 07
    Photo

    Upload a photo of the package. It helps the resident recognise it.

  5. 08
    Receiver

    Search for the resident by name or email and choose them.

  6. 09
    Storage

    Note where you put it under Storage Location, like Reception shelf A.

  7. 10
    Save

    Click Ready For Hand Over.

The package is registered

It gets a tracking code and waits under View Pending Packages until it's collected.