Alay Living
Admin guides
Delivery

Hand over a package

The resident has come to collect their parcel. Find it by its code, check it's theirs, and mark it as handed over.

Don't see the Delivery Operator page? Registering and handing over packages needs an Operator-type role with Delivery ticked, like Alay's Delivery Operator role. An admin role on its own only shows Delivery Records.

The Hand Over page

Find the package

  1. 01
    Open it

    In Delivery, Delivery Operator, click the green Hand Over Package button.

  2. 02
    Code

    Click Scan QR Code and scan the package's QR, or type its Tracking Code, then click Next.

  3. 03
    Check it

    The package opens with its details, storage place and receiver. Make sure the receiver is the person in front of you.

  4. 04
    Hand over

    Click Hand Over. Add an optional message for the resident, then click Hand Over again.

Good to know

  • If there's an Amount To Be Collected, take the payment before you hand it over.

Handed over

The package moves to Handed Over, with the date and your message.