Alay Living
Admin guides
Bookings

Add a booking policy

A booking policy is the set of rules behind a space: how long a booking lasts, when people can cancel, and how often they can book.

The top of the Add Policy form

Name it and set the slots

  1. 01
    Open it

    In Bookings, Booking Setup, stay on Booking Policies and click Add.

  2. 02
    Name

    Pick a clear Name, like Tennis Court Booking Policy. Display Name is what residents see in the app.

  3. 03
    Type

    Choose how bookings are measured, like Hourly.

  4. 04
    Slot Duration

    How long one slot lasts. For Hourly, choose 15, 30 or 60 minutes.

  5. 05
    Min and max

    The fewest and most slots someone can book at once. With 60 minute slots, 1 and 2 means bookings of 1 or 2 hours.

  6. 06
    Cancellation

    Choose the unit and enter the Cancellation Notice Period. People who cancel before then get a full refund.

The bottom of the Add Policy form

Set the limits

  1. 07
    Lead time

    Tick Minimum Lead Time to stop last-minute bookings, or Maximum Lead Time to stop bookings too far ahead.

  2. 08
    Approval

    Tick Requires Admin Approval if an admin must OK each booking. New bookings wait under Pending until someone approves or rejects them.

  3. 09
    Auto cancellation

    Only used with approval. If a booking is still Pending this long before it starts, it's cancelled automatically. Leave it at 0 to switch this off.

  4. 10
    Limits

    Optionally cap bookings at the same time, upcoming bookings, or bookings per day, week or month.

  5. 11
    Terms

    Choose the Terms and Conditions people should accept.

  6. 12
    Save

    Check it over, then click Save.

Good to know

  • Auto cancellation, an example. Approval is on and Auto Cancellation Before is 2 hours. A resident books the BBQ area for 6 pm. If nobody approves it by 4 pm, it's cancelled and the slot opens up again.
  • Turning on auto cancellation means someone must check Pending bookings every day, or residents lose them.

Your policy is set

It's listed under Booking Policies, ready to connect to a space.